zamano corporate blog

Help Text is an off the shelf SMS service for call centres and IVR providers - in fact it is perfect for any company who is targeting customers looking for info on the move!  With Help Text you can use SMS to open up new revenue streams, drive efficiency and enhance customer communication.  Instead of having one operator per call, using Help Text means operators can simultaneously monitor and respond to unlimited number of customers by text. 

Help Text means no more abandoned calls - all messages are immediately stored and then allocated to operators.  In addition to this unique queuing system, zamanos Help Text records previous message history and details of the user on the platform, thus creating a greater communication stream.

The ‘TXT 2 Caller’ feature allows operators to send content via SMS to a mobile phone whilst talking to the customer.  For example a message can be sent to confirm the actual conversation (e.g. Timetable information).  If required, zamanos Help Text can also be provided as a fully managed, outsourced service, including reliable operator resources.   

Key Features:
• No more abandoned calls
• Increase operator efficiency
• Suites home office workers and operators
• New revenue stream through premium SMS
• Up and running within 24 hours
• Minimal implementation costs
• Full customer support during set-up process
• Powerful online tools to monitor and organise operators

For further information please contact a member of the sales team