zamano corporate blog

Help Text is an off the shelf SMS service for call centres and IVR providers - in fact it is perfect for any company who is targeting customers looking for info on the move!  With Help Text you can use SMS to open up new revenue streams, drive efficiency and enhance customer communication.  Instead of having one operator per call, using Help Text means operators can simultaneously monitor and respond to unlimited number of customers by text. 

Help Text means no more abandoned calls - all messages are immediately stored and then allocated to operators.  In addition to this unique queuing system, zamanos Help Text records previous message history and details of the user on the platform, thus creating a greater communication stream.

The ‘TXT 2 Caller’ feature allows operators to send content via SMS to a mobile phone whilst talking to the customer.  For example a message can be sent to confirm the actual conversation (e.g. Timetable information).  If required, zamanos Help Text can also be provided as a fully managed, outsourced service, including reliable operator resources.   

Key Features:
• No more abandoned calls
• Increase operator efficiency
• Suites home office workers and operators
• New revenue stream through premium SMS
• Up and running within 24 hours
• Minimal implementation costs
• Full customer support during set-up process
• Powerful online tools to monitor and organise operators

For further information please contact a member of the sales team

We are delighted to announce the acquisition of Red Circle Technologies. It marks the coming together of two highly successful Irish companies who address the global mobile content market. The resources of each organisation are very complementary.

Our mobile technology platform will enable the Red Circle services and drive some efficiencies in the new organisation. While Red Circle’s direct marketing skills will help accelerate the growth of our direct to consumer brands. As the company grows so too does it’s ambition.  It will provide us all with opportunities to further our careers in a successful Irish software company who will be creating new products, developing channels to market and expanding territorially.

We are looking forward to working with our new colleagues in Red Circle and by March we will complete the planning of the integration. During the course of the late Spring and Summer we will complete the re-organisation of the company, culminating in a move to a single location in Dublin.

It’s exciting time for one and all involved.

WAP Publisher empowers Information Providers and Brands to deliver rich content to users through managing their own Mobile internet site.  Integration through other tools enables content to be uploaded in seconds and deliver WAP sites to user’s promotional database in a few clicks.  WAP Publisher has been created for ease of use: any one can build a mobile site within minutes.  With new releases every three months our product is always one step ahead. 

WAP Publisher features include:

• Web based User Interface allows multipaged WAP Sites be setup in minutes
• WAP Sites can be requested by texting keyword to shortcode
• Style manager gives a consistent look and feel to all WAP pages
• Allows browsers view, request and pay for content or initiate an SMS service
• Link to other mobile sites either through text links or images
• Reporting within sites including downloads, click through and  unique users
• Free Text facility for competitions/ customer feedback
• Ability to copy mobile/rename mobile sites
• Content Lists in Content Manager Tool can be shared  with other users

To find out more about WAP publisher simply contact our sales team